meda22008
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Putting the "me" back in customer service, customers, tired of being asked to pay more for less, will look to product guarantees and service warranties to make their purchasing experience worthwhile. When denied, they'll take (or threaten to take) their case to the web. Good customer service will differentiate a mediocre brand and a superb brand. [from Scott Monty]
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1 point by Leigh Duncan-Durst 1 year ago 0 children
This seems a lot like Andy Sernovitz' post - recommend we merge them! Agreed that customers will demand NOT ONLY good customer service but better customer experience. The companies that offer this will develop a competitive edge in a weakened economy. Companies that position themselves as advocates who know how to "do the right thing" for the company will win loyalty.
